WEBPEAK (hereinafter "Platform" and/or "Company") has been developed and made available by WCB SOLUCOES DE INTERNET LTDA (hereinafter "Provider"), to you, hereinafter "User", and/or "You" Access to and use of the website and platform are governed by this Privacy Policy. By using this website and/or platform, the User acknowledges that he/she has read and understood, and agrees to be bound by, the Privacy Policy below.
This Privacy Policy explains how the Company collects, uses, stores, discloses and processes the User's personal data, their rights and choices regarding their personal data. It also applies to the processing of personal data that the Company collects about the User, when they use and interact with the websites that display or link to this Privacy Policy, register for an account and use Services, visit branded social media pages, or otherwise interact in person and/or by email, text message via website chat, instant messaging, telephonically and by other electronic means.
The Company is committed to keeping your personal data private and secure, taking the protection of Users' personal data very seriously, and treats it as confidential in accordance with legal data protection regulations and this Privacy Policy. Please read this Privacy Policy carefully. If You do not agree with this Policy, You should not use this website and the Services or provide Your personal data to the Company.
It should be noted that data transmitted over the Internet (e.g. via e-mail communication) may be subject to security breaches. Complete protection of third-party access data is not possible, but the Company makes every effort to keep it protected, such as the use of secure data storage and processing services, with absolute confidentiality both inside and outside the Company.
Some data is collected when the User provides it to the Company. This could, for example, be data entered in technical support via chat, such as name, e-mail address and website to provide the service, and especially when the User registers on the Platform, as well as when they comment on Blog posts or ask a question in the Company's SEO Forum.
The Company may collect data, including personal data, about the User while using websites and Services or requesting services and otherwise when interacting with the Company. Some of the functionalities of the Site can be used without providing personal data, although in order to use some features of the Services, personal data is required.
Other data is collected automatically by the Company's IT systems when the User visits the site. This data is mainly technical data, such as the browser and operating system the User is using or when they accessed the page. This data is collected automatically as soon as you enter the Company's website.
In order to purchase the plans and use the services, the User must register via the website at https://portal.webpeak.com.br/. As part of such registration, the Platform will ask the User to provide certain personal data, including their name, the name of their company, their e-mail address, password, URL of their company, CPF or CNPJ, as the case may be.
If You create an account or log in to the Services using third-party services, such as Google, the Company receives the name and e-mail address, as permitted by the profile settings on the third-party service, in order to authenticate the User. The information we receive when You authenticate through a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices on the relevant third-party services to understand what data may be disclosed to the Company or shared with its Services.
Users have the option of requesting a free SEO test via the website, without having to register on the Platform. In this case, the User is asked for the URL of the company's website, the e-mail address used to send the website performance analysis report, the requester's name and additional contact information (optional). By making this request, the User agrees to submit this personal data for further storage and processing, as well as agreeing to this Privacy Policy and the Company's Terms and Conditions of Use.
Some web pages use cookies. Cookies do not damage computers and do not contain viruses. Cookies help make the site more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.
When visiting the Company's website, statistical analyses can be made of the User's browsing behavior, using tools to collect usage data. This is mainly done using cookies and analytics. It should be noted that this data is anonymized and cannot capture Users' personal information. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in section 6 of this Privacy Policy.
The User may comment on the texts available on the blog. To do so, he/she will need to register on a separate website of the Company, and the User may be asked for some personal data such as name, e-mail address, profile picture or other information. The Company is not responsible for the services provided by third party sites, nor for the processing, storage and sharing of data provided by the User to third parties. The Company recommends that the User read the respective Terms and Conditions of Use and Privacy Policy.
Users can also take part in the SEO Forum provided by the Company. To use the Forum, the User must register on the Site itself, providing personal information such as name, e-mail address, telephone number, and will have to create their username. By registering, the User agrees to be bound by this Privacy Policy.
By posting any information on publicly accessible blogs, in the Forum or other areas of the Company's sites, the User acknowledges and agrees to the data they provide to the site and that their comments may be visible to any member of the public accessing the sites.
The Company does not check comments before they are published. To this end, it may delete them if necessary on account of illegal, defamatory or libellous content, or content that in any way contravenes this Privacy Policy or any additional terms of the Site and Platform.
The Company may collect and publish personal testimonials from satisfied customers and Users on the Services, as well as other endorsements, always with their consent. The Company may post any User's testimonial, along with their name, on the Services. If the User wishes to add, update or delete their testimonial, they can contact contato@webpeak.com.br.
The Company may collect personal data from Users when they voluntarily inform it by contacting it with queries (including by filling in relevant forms on the websites). To this end, the Company provides a chat bot on the site and a support e-mail address where the User can contact the Company about the Site, Platform or Services. In this case, the Company can contact customer support about a problem the User is experiencing with the Services, and data such as name, e-mail address and website can be collected in order to provide assistance.
Some of the Services on the Site contain widgets and social media features, such as the Facebook button. And other social media. The User is the only person who decides whether to press this button and share their personal data with the respective third-party operators of widgets or social media. These widgets and features may collect IP address, information about the page the User is visiting while using the Services and may set a cookie to enable the feature to function properly. Widgets and social media resources are hosted by third parties. Your interactions with these resources are governed by the Privacy Policy of the company providing it and it is recommended that the User reads their Privacy Policy and Terms and Conditions of Use before sharing their data with such third parties.
Part of the data is collected to ensure the proper functioning of the site. Other data may be used to analyze how visitors use the site, such as, but not limited to, tracking, collecting and aggregating information indicating, among other things, which pages of the Company's site were visited, the order in which they were visited, when they were visited and which hyperlinks were clicked on. Likewise, information on the URLs from which the User is linked to the site. Collecting this information may involve recording the IP address, operating system and browser software used by each User of the websites. Likewise, determining from an IP address a User's Internet Service Provider and the geographical location of their point of connectivity.
The Company may use the User's data to provide the Services and related support, process transactions, manage user accounts and respond to requests. This is necessary to perform the contract signed or to be signed between the Company and the User.
The Company does not sell, but is authorized to pass on User data and information provided voluntarily to partner companies, free of charge. The data is used to personalize the service provided by the Company, for a variety of purposes, such as sending communications, newsletters and even offers, as long as they are sent sporadically by the Company, by email, sms or Whatsapp, commercial proposals, various statistics, process improvements, commercial contacts, communications, among other information, always anonymized, unless expressly authorized by the User.
It is reiterated that the Company will not sell or rent the User's personal data to third parties, except to provide the products and services that the User requests and with their permission or as required by law. In this case, the User will always be informed in advance of what type of data and information may be provided by the third party. However, it is authorized at any time to provide it free of charge to companies that are contractual partners, with the aim of boosting lead conversion, offering specialized assistance or even providing the User with an appropriate service.
The Company may share the user's personal data so that it can comply with a legal obligation to which it is subject, protect and defend its rights or property, act in urgent circumstances to protect its personal safety or that of the public, or protect it from legal liability. Examples where the Company is obliged to share such personal data are with regulatory bodies governing this work and services; government departments, such as law enforcement, court orders; financial institutions; external auditors; etc.
The Company will use industry-standard physical, technical and administrative security measures to keep Users' personal data confidential and secure, and will not share it with third parties except as provided in this Privacy Policy. The Internet, however, cannot be guaranteed to be 100% secure, and the security of any personal data you provide to us cannot be guaranteed. It is the User's responsibility to protect the security of their login information.
The Company is not responsible for any messages containing sensitive personal information and data sent directly to the Company, as well as photos and videos sent through internal and external communication channels to the Site and Platform, which are the sole and exclusive responsibility of the User. To this end, whenever possible, the Company may remove any and all personal information that is not necessary for the provision of its Services, but is not responsible for receiving it.
In the event of suspicion of lost, stolen, inappropriate or otherwise compromised personal data, or in the event of any actual or suspected unauthorized use of the account, as well as any data breach, on the website or on the Platform that the User detects, he/she may report it via e-mail to chamados@webpeak.com.br.
Users always have the right to request information about their stored data, its origin, its recipients and the purpose of its collection at no cost.
The User also has the right to request that any form of data capture be corrected, blocked or deleted. You can contact the Company at any time via the e-mail address chamados@webpeak.com.br if you have any further questions on the issue of privacy and data protection, or wish to revoke your consent to the use of your data.
The entire billing process is carried out by the gateway: "asaas.com", the Company, however, may share the User's personal information with the gateway, for the sole and exclusive purpose of enabling the provision of the Company's Services to the User. It is the User's responsibility to enter information directly requested by the payment service.
The only data that the Company receives are those relating to payment transaction details, such as the name of the person who paid, CPF, amount and method of payment, amounts paid and outstanding, date of payment, and amounts overdue and reversed.
The Company recommends that the User read separately the Terms and Conditions of Use and the Privacy Policy of the gateway used. By accessing the aforementioned sites, Users agree to be bound by their respective Terms and Conditions of Use and Privacy Policy, and release the Company from any unauthorized use, fraud, payment refunds, lost value, etc. related to the transaction.
The term "Child" in this privacy policy refers to minors under the age of 18, who according to Brazilian legislation, in the Civil Code, in its article 5 defines that: "minority ceases at the age of eighteen, when the person becomes qualified to perform all acts of civil life."
The company does not target its services at children. We do not knowingly collect personal data from children under the age of 18. If any User has reason to believe that a Child is providing personal data to the Company in any way, please contact chamados@webpeak.com.br and the Company will endeavor to delete this information from its databases.
This Privacy Policy is effective as of the date set forth above. The Company reserves the right to update this Privacy Policy from time to time. If changes are made, the updated Privacy Policy will be posted on this page or on another page that links to this page and the date at the top of this page will be changed. The Company recommends that You read all updates and changes to this Privacy Policy by checking this date when You access our site.
The Company will notify any modifications to this Privacy Policy that may materially affect the way it uses or discloses the User's personal data before the change becomes effective by means of a message on this website, unless another type of notice is required by law. The User's continued use of the website and the Company's Services after changes to this Privacy Policy have been posted or notified is deemed to be the User's acceptance of those changes.
This Privacy Policy will be governed, interpreted and executed in accordance with the laws of the Federative Republic of Brazil, regardless of the conflicts of these laws with the laws of other states or countries, and the Osasco Court, in Brazil, will be competent to settle any doubts arising from this instrument. The User expressly consents to the jurisdiction of this court and hereby waives the jurisdiction of any other court, however privileged it may be or may become.
This Privacy Policy, together with the Terms and Conditions of Use and any additional guidelines, rules and/or disclaimers posted on the Platform constitutes the entire agreement governing the use of the Company Site and supersedes any prior agreements, if any, relating to any subject matter addressed in this Agreement.
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